Last Updated: May 20, 2026
Welcome to edhardyoriginalls. Below are answers to the most common questions about our products, shipping, returns, payments, and policies.
Q: Are your products guaranteed?
A: Yes. We stand behind the quality of our products. If you receive a defective, damaged, or incorrect item, we will make it right through our 30‑day return policy.
Q: How long does it take to receive my order?
A: Orders are processed within 1–2 business days. After shipment, delivery typically takes 3–5 business days within the contiguous United States. You will receive a tracking number once your order ships.
Q: Do you ship internationally or to Alaska/Hawaii?
A: No. We currently ship only to the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or any international destinations.
Q: Is shipping really free?
A: Yes. Free shipping is offered on all orders with no minimum purchase. No hidden fees.
Q: How do I return an item?
A: Email us at info@edhardyoriginalls.it.com with your order number and reason. Within 1 business day, we will send you a prepaid return shipping label. Pack the item unused in its original packaging, attach the label, and drop it off at any carrier location – no cost to you.
Q: What is your return window?
A: You have 30 calendar days from the date you receive your item to request a return. Items must be unused and in original packaging.
Q: Do I have to pay for return shipping or a restocking fee?
A: No. We offer free returns and charge no restocking fee.
Q: How soon will I get my refund after returning an item?
A: Once we receive and inspect your return, we process the refund within 1–2 business days. After that, please allow 7–10 business days for the refund to appear in your account, depending on your bank or PayPal.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All payments are in U.S. Dollars and processed through secure, encrypted gateways.
Q: Is my payment information secure?
A: Yes. Our website uses SSL encryption. We do not store your full credit card numbers. All transactions go through PCI‑DSS compliant payment processors.
Q: Can I change or cancel my order after placing it?
A: Please contact us immediately at info@edhardyoriginalls.it.com. We process orders quickly, so we cannot guarantee changes or cancellations after the order has been processed. If we cancel your order for any reason, you will receive a full refund.
Q: Do you have a physical store I can visit?
A: No. We operate exclusively online. Our business address at 8440 Arborfield Ct, Fort Myers, Florida is for returns and correspondence only – it is not a customer-facing retail store.
Q: How can I contact customer service?
A: You can email us at info@edhardyoriginalls.it.com (response within 1 business day) or call +1 786-808-8352 during business hours: Monday–Friday, 9:00 AM – 6:00 PM (Eastern Time).
Q: What if my package is lost or arrives damaged?
A: Contact us within 7 days of the expected delivery date at info@edhardyoriginalls.it.com. We will work with the carrier to resolve the issue.
Q: Do you charge sales tax?
A: We do not automatically collect sales tax. Any applicable taxes are the customer’s responsibility based on your local jurisdiction.
Q: Can I exchange an item for a different size or color?
A: We do not offer direct exchanges. Please return the original item for a refund (free return shipping) and place a new order for the desired size or color.
Q: How do I know my order has been confirmed?
A: After you complete your purchase, you will receive an order confirmation email. Once your order ships, you will receive a separate shipping confirmation email with a tracking number.
Q: Is edhardyoriginalls affiliated with any major brand?
A: No. We are an independent online retailer. The name “edhardyoriginalls” is simply our business trade name and does not imply any official connection to, or endorsement by, any other brand.